Yes, the portal uses secure encryption and authentication practices to protect your personal and financial information.
A passkey allows you to sign into your portal account more quickly and safely using the same face ID, fingerprint, or PIN you already use to unlock your device. When you sign in with a passkey, you do not have to enter your username and password. Passkeys can be added to your account from the User Profile page in your portal account.
After you login with your username and password, you may see the Unrecognized Browser page. This usually means that you are accessing your account from a web browser or device that you have not used before. As a security precaution, you are required to answer your challenge questions or provide a verification code from one of your established Multifactor Authentication (MFA) methods before you can access your account.
If you are using a secure personal device, you may wish to choose "Remember this browser" so that future logins from this browser are trusted and do not require this step for a while. Eventually, trusted browsers expire, so you will periodically be required to repeat this step even if you do choose to remember this browser.
An Enrollment PIN is a unique Personal Identification Number that is required in addition to your personal information when you are creating your portal account. If you have not received an Enrollment PIN or you have lost it contact us at 512-454-9567 or at staff@afrfund.org for assistance.
Once you request a new PIN, any former PIN assigned to you is no longer valid. You will not be able to create your account until you receive your new PIN. Once your account is created, you will not need your PIN to access your account.
You can access your portal account by entering the username and password you defined when you created your account.
If you have saved any passkeys on your account, you can also use an available passkey to sign in instead of entering your username and password.
If the Complete Profile page appears, that means that your User Profile is missing some required information. If your challenge questions or MFA methods have been reset or if available options have changed, you will be prompted to set them up again before you can access your account. You may also need to verify the user account email address currently associated with your account. If the Complete Profile page appears, you cannot access your account until you provide the requested information.
If you have forgotten your username or password, you can still access your account by logging in with a passkey that has been linked to your portal account. Otherwise, look for the Forgot Username and Forgot Password links on the portal’s login page, and follow the steps to identify and verify your account. Once your account is verified, you will receive an email to your user account email address that contains your username or instructions for resetting your password.
Yes, see the User Profile page after logging in to change the username or password associated with your account.
Yes, see the Contact Information page after logging in and look for User Account Email in the list to change the email address associated with your account.
Your account may be unavailable if you have too many unsuccessful login attempts using the wrong username and password. Your account may also be temporarily locked if you have been prompted to provide a verification code from one your established Multifactor Authentication (MFA) methods and you provide an invalid code too many times. If your account continues to be unavailable, contact us at 512-454-9567 or at staff@afrfund.org for assistance.
For security reasons, the portal will automatically log you out after a period of inactivity.
Yes, the portal is mobile-friendly and works in your mobile browser.
We also offer a Progressive Web App (PWA), which you can install on your device for a more app-like experience, including faster access and offline capabilities. Look for the PWA Launch as Web App logo/link on the login page, then the "Add to Home Screen" option when visiting the portal in your mobile browser. Exact steps for installing the PWA depend on your mobile device and browser.